I purchased a dining table along with 6 beige chairs for £1,230. While the table top wasn't exactly the same color as shown in the images, I could accept that. However, the chairs have been a significant issue. In the initial delivery, 4 chairs were one shade of beige, while 2 were a noticeably different pinkish-beige. After I filed a complaint, the company sent 2 replacement chairs, but they were again in the pinkish beige shade. This was quite disappointing, prompting me to complain once more. After weeks of waiting, I received another 2 chairs, hoping that regardless of the shade, I would at least have 6 chairs in a similar color, whether it was the standard beige or pinkish beige. However, upon opening the box, I found a third shade: warm white. Now, I have a total of 10 chairs: 4 in light beige
4 in pinkish beige
2 in warm white This situation has been incredibly frustrating, time-consuming, and disappointing. When I raised another complaint, the response I received was that "different batches can have different shades and this shouldn't impact usage." This was quite rude and unacceptable. While I understand that different batches can vary in shade, this does not align with what is advertised on the website or what I ordered.
Moreover, stating that different batches can yield different shades does not absolve the obligation to provide a matching set when sold as a single dining set. Such a significant mismatch is a quality issue, not merely a usage concern. Furniture is inherently visual and aesthetic, and this defect severely affects its suitability for its intended purpose.
In summary, it has now been 2 months, and I still can't complete my dining set. I strongly advise others to reconsider before making a purchase from this company, and I certainly will not be buying from them again.
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