I've been utilizing the platform and its app for about three years now, and my experience has been consistently positive. As a Gold member due to my accumulated stays, the rewards have truly made a difference. On multiple occasions, I've secured excellent hotel deals—like paying around £7 for a £65 room or £30 for a £200 nightly rate! These savings came from my regular use of their service and point collection. I've never faced any issues with my bookings, which is why I keep returning year after year. My only suggestion would be to improve the visibility and accessibility of customer support. Initially, I found it challenging to reach them, but once I did, they were quick to assist and resolved my issue promptly. Overall, it's a trustworthy service with fantastic rewards, and I'm glad to continue using it.
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* Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
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