Upon arrival at the hotel, I was initially impressed by its appearance. However, I soon learned that the swimming pool was out of order. After receiving a key to my room on the third floor, I discovered the lift was also out, making it difficult for my wife, who recently had knee surgery. Thankfully, staff provided us with a ground-floor room that was clean and pleasant. The next morning, the pool was still not operational, and I had an issue with the shower temperature that staff resolved promptly. I also needed a hairdryer, which they loaned to me. While the staff were friendly, I faced several challenges in trying to communicate with the manager about the pool issue. Eventually, I reached an agreement to leave the hotel with a refund for one night. However, I later learned that my complaint hadn't been passed on to the new manager. While I believe the new manager has potential, attention to detail is needed. With improvements, this hotel could become one of the best in the area.
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