I had one of the worst experiences with customer service. The wait time to speak with an agent was often between 30 to 50 minutes, and calls frequently dropped due to their automated system. It wouldn't accept my details, making it impossible to resolve my issues. I never received a proper confirmation number, leading to confusion and wasted time. Despite contacting them multiple times over several days, I received no confirmation or resolution. Overall, a deeply disappointing experience, and I cannot recommend their service.
Claim your business profile now and gain access to all features and respond to customer reviews.
Hotels.com is the place to go, if you’re looking for a place to stay. We really love travel and we know you do too. That’s why we make it really easy to book with us.
With hundreds of thousands of places to stay around the world and 90 local websites in 41 languages, Hotels.comhas it all, so whether you’re looking for value in Vegas, treehouses in Thailand, or villas in Venice, it’s all just a click away.
And with our “reward-winning” loyalty program you earn free nights while you sleep* and get access to instant savings like Secret Prices…what could be better?
* Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
See more