I had a problem with our almost 2year old Humax Aura. Poor signal, recorded programmes stopping and pixelating pictures. I emailed Humax and after a few details were exchanged, I was sent a return label and the Aura was sent to Humax.
A couple of days later, I received a replacement box. After installation, I had a problem with the new box and asked Humax for help again.
They immediately got back and suggested a reset.
This did not work. Next they wanted me to try a new HDMI lead and this worked great.
I can't fault their customer service.
They were very patient with me and were very quick to reply to my emails.
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Humax Electronics, is the number 1 set top box manuafacturer in the UK. Developing and distributing Freesat, Freeview, Freeview Play, and Youview set top boxes.
