This was a frustrating experience. I scheduled a collection that failed, and the service claimed that "the parcel was unavailable for collection" despite being home all day. They offered a 48-hour wait for another collection or suggested I take the parcel to a drop-off location, assuring me that "I didn't need a new label (the consignment number would still work)." However, when I arrived at the drop-off location, the consignment number was invalid, forcing me to return home and re-book with a different provider. Although they agreed to cancel and refund my order after I complained, I wasted a lot of time and missed the event my parcel was meant for. Not satisfied; I'll choose a different option next time.
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