Very disappointing experience.I placed an order in mid-December and months later it still hasn’t been delivered. I have contacted customer service multiple times via email and live chat, and each time I receive the same generic response with no real update or resolution. Phone lines are closed, live chat offers no help beyond “we’ll update the team,” and there is no accountability.For a brand of this size, the lack of communication and customer care is unacceptable. Delays can happen, but repeatedly ignoring customers and failing to resolve issues is not okay. I expected much better from Khaadi and would never order from them again.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
