Review Time
Well, I would suggest never to place an online order with this brand in Dubai, UAE.
The customer service is ZERO out of 5.
They give a voucher for your refund after 6 Days! Meanwhile what you like is already out of stock or no size availability.
And when you recieve the voucher apply it they ask for shipping charges even if the amount is higher than there set amount of website for free shipping.
Full on scam! No replies on the chat bot, email replies are slow and no one actually cares.
Place your order carefully if you ever do
Well, I would suggest never to place an online order with this brand in Dubai, UAE.The customer service is ZERO out of 5.They give a voucher for your refund after 6 Days! Meanwhile what you like is already out of stock or no size availability. And when you recieve the voucher apply it they ask for shipping charges even if the amount is higher than there set amount of website for free shipping.Full on scam! No replies on the chat bot, email replies are slow and no one actually cares.Place your order carefully if you ever do
First bought from Khaadi (UK) last year (summer). However, the fabric thickness, cut and sizes were not to my liking. I returned 95% of the order. It was refunded soon after.Thought I'd try them again this year. I was surprised with the first order. Fabric was better (autumn and winter), sizing was better for me. Returned a few items, they were processed quickly and refunded too.I have ordered more than 5 times this year. I have kept 85% of the items. I have not directly contacted customer service, but my orders are processed after a few days, approx 5 days, sent out via DHL, normally delivered on the right day (but that is a delivery company issue). I use standard delivery, everytime. Items are in the parcel, packed well. When I return, I try to send the items a few days before, as it can take some time to get there. It is processed quickly and they refund the items. I would recommend ordered in advanced, as it can take some time to process and pack the items. Check the sizing guides, as the sizing has changed recently. Check which items you have selected, when completed the form online. Try and send of items a few days before, it can take an extra day to get to them sometimes (that is a delivery company issue though).
I would give honest review..I have very good experience with khaadi..I was worried the sizes would be small like indian ones but good thing there sizes r perfect for me ..I wear size s , there size s has room not body tight which i like..also after washes if goes shrink it wont be problem for me
I would score khaadi customer service a ZERO if I could! I paid £8 for next day delivery, the courier missed making that delivery and delivered 5 days later! I have been contesting to get a mere £3 back for the extra I paid for delivery and their disgusting customer service team have been unhelpful, unapologetic and have sided with DHL who lied about making a next day delivery attempt! I have ring doorbell to prove but Khaadi refuse to accept! I have never dealt with such an appalling customer service team. Shame on you !
I wouldn’t give even one star because it doesn’t worth . Paid extra delivery charges for next day delivery buy didn’t get parcel on the time . It delivered after the 4 days of order and after Eid . It is waste of money and disappointment , such a shame.
oh my god. where do i even begin. placed an order for my hardworking mother for mothers day on the eleventh of march and paid for premium next day delivery. wanna know what i didnt get... NEXT DAY DELIVERY. but alas, i kept my hopes high. on the thirteenth i was told my parcel was delivered at a pickup point as i wasnt home, WHEN. I. WAS. still, i didn't mind. however upon further inspection i didnt recieve any code and have been trying to get one since. only to find out ITS NOT EVEN THERE AT THE PICKUP POINT ANYMORE AND HAS BEEN SENT BACK TO KHAADI. and nothing has been done since. i've submitted complaint after complaint yet absolutely nothing has been done to help, other than their rather awful support team consistently referring me to a 'relevant team' TWICE that has yet to contact me. sounds a little made up to me. in addition to this they have completely breached GDPR laws as when i was complaining another person's email was leaked to me as apparently all my updates were sent to them instead. never ordering from this place again and i suggest you dont either. still waiting four weeks later...
My 2nd order from Khaadi on line, UK. Very pleased again - I bought some sale items and have 8 pieces in my wardrobe for £53 including delivery. Stunning colours, beautiful quality natural fibres and original designs. Detail on the stitching and embroidery is excellent. The work is impressive and I love the tailoring. Arrived even more promptly than my previous order. I am loving this company so far.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
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