I tried to return 2 items from an order. When processing, only one item was listed on the return label. I was being charged to return the second item in the same package. Customer service insisted it was because I only ticked one item (maybe so, I don't deny possibility of an error) but they would not allow me to place the second item in the same package without charge. I was forced to pay a return fee when they could simply have put a note on the system. He even went to the trouble of checking the "back end" to inform me it was my error, when all I wanted was a way to place 2 items from the same order in the same package. Not rocket science!! It left a really bad taste.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
