Much like many other customers, the customer service received from their online store is appalling. I have ordered many times from here and all is good if everything fits and has arrived ok. The problem is when you have any issue they shirk their responsibility.My parcel arrived missing a trouser. A low value item, purchased on sale. But now out of stock and meaning i couldnt wear the rest of the matching suit i ordered. I phoned and emailed. They said they will look into it. A month later they have tried to blame DPD and also sent me a CCTV of someone packing 12 items. The parcel was clearly not mine as the label was stuck in a very obviously different place and they showed no address label up close. When i pointed this out they said they would investigate. 2 weeks later they said they've done nothing wrong on their end and the case is closed. Why oh why do Asian online retailers behave in such an embarrassing way. It was a £6 trouser. Another retailer would've refunded or offered a replacement product or credit note immediately.Its just a matter of principle now so Ive taken it further with my bank and the ombudsman. Customers have their rights in the UK. They should review their policies and their customer service training.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
