Made an order and didnt receive it. Started getting refund emails so called them and they were really proud of saying i am getting refunded.. But failed to realise i actually wanted the items i ordered that were not delivered. Customer Service agent Jamal was no use in helping me source items, but just said would raise an investigation... no timescales or anything. I asked to log a complaint and again couldnt explain the complaints process, just that he is email an internal team. So back on me to reorder items from the sale 10 days later so i know most will be out of stock. Then called again, chose option 4 which was complaints and surprise surprise Jamal answered the call, the same agent from general enquiry who had no knowledge of the complaints process and couldnt signpost me to the published complaints process... asked for him to ask a supervisor/manager, but surprise surprise one was not available, and when i requested a manager callback, was told 'i can try but no assuraties'.... total shambles
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
