This store is a shame. I am not surprised nor shocked to see over 80% of 1star rating. If there was an option, YES I would have given negative rating too, Because the store had 50% off so I went in to look around. I even checked in with the sales staff if everything is included in 50% or just some section, she said everything. I bought 2 Kurti, the shop was chaotic, a queue was getting longer however both the staffs were doing nothing to shorten customers journey. I should have left at then, but waited and bought both Kurti. I am size 16 and sometime have to wear 18, but their size 16 is like U.K size 20-22 hence 1week later I had to go back. But of course the staff claimed sale items are exchange only so I asked for credit (because one week later those same clothes were full price now and only selected were for 50%). By this point I had enough their unprofessionalism, hence I asked if the store credit can be used online because I did not want to see any of their face. The lady said it can only be used in store. On this second visit there was absolutely no queue, there were 2staff, one continued serving the customer however the other lady served one customer took some returned clothes and went to arrange in the railing!!! Where on earth these ladies are receiving the training from? Aren’t you suppose to serve the customers first? Your store was quiet like an isolated desert yet you chose to arrange the returns over 2customers on queue who had 2clothes each? Duh!!! Are you guys for real??? What a disgrace!!! The owner of this Khaadi should either CLOSE THE WHOLE FRANCHISE IN U.K or RE TRAIN THEIR STAFF about TREATING EVERY CUSTOMER FAIRLY AND WITH RESPECT.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
