I have previously bought in their shops and been very happy. Then I purchased online what I thought was a 2-piece outfit but discovered when it arrived that it was in fact two lengths of fabric which needed to be sewn into garments. I folded them carefully and returned them in the original packaging together with a completed returns form and the barcode. They refused to refund me, claiming that the paperwork was incomplete and that I'd worn the garments (pretty difficult since they were not made up garments!) I said that if they were not going to refund me please could they return the items. I could at least donate them to charity. The answer was an emphatic no, and I was told I could collect them from the warehouse (nowhere near me and I'm 75.) I have emailed again, attaching the relevant consumer laws relating to online purchases and asking for a refund, return of goods or a credit note. Their reply asked for 'more time' and I can see they will drag their feet indefinitely over this. They cannot have their cake AND eat it - they are refusing to refund but hanging onto the goods. I have no proof that they won't re-sell! The amount involved is very small, but it's the principle of the thing. They are openly flouting consumer law.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
