I'm not one to leave negative reviews because I believe in giving businesses a chance however, I had a poor experience ordering online with Khaadi and would advise others to refrain from doing so unless you are absolutely certain that you won't be returning anything.I placed two orders in May and returned items from both. Long story short, I finally got my money back almost 3 months later after many emails and phone calls. It was a nightmare trying to communicate with them via email and even harder to speak to someone reliable on the phone. There was mixed messaging from different customer service advisors, and overall the customer service was unprofessional.Twice they sent me a generic message/ lie about my refund: "...your refund is in its final stages of disbursement and will be disbursed into your account very soon". Both times this was a total lie and a way to get me to stop contacting them and forget about my refund. In the end they said that the reason they hadn't issued me a refund for 2 months was because I had returned it just outside of the 14 day window. This hadn't been mentioned any point earlier in the correspondence, and oddly the Royal Mail tracking that I sent the parcels with said that the parcels were still 'in transit'. That status didn't change even though Khaadi acknowledged receipt of the parcels.Thankfully, I was eventually issued a refund but that was after a lot of unnecessary stress and time spent chasing it up. I am pleased with the dress that I kept but in the future, I'd avoid buying from khaadi.com again.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
