Horrible return process – extremely disappointing I had an incredibly frustrating experience with Khadi’s return process. I emailed their official address for an online order six times to arrange a return pickup — no response whatsoever.Eventually, I had to visit their local stores myself, only to be told that each store only accepts returns for a specific category (readymade vs unstitched). There’s no coordination between branches and absolutely no effort to make it easier for the customer.Khadi is operating with a fragmented and outdated system that doesn’t meet modern retail expectations. No one should have to chase a brand over email repeatedly or physically hunt down the right store just to return an item.Customers shouldn’t have to figure out which store takes which category. Whether it’s stitched or unstitched, it should all be part of central return system.Really disappointing. I expected much better from a brand trying to compete on a global level.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
