Ordered online, return portal was not working when I tried to initially return online. I was then unwell and was slightly outside of the 14 day return window. Reached out to customer service no concern and refused a refund and no compromise of store credit. Rude customer service via email and left with stock I don’t want. I’ve been a long time customer but will think again about purchasing in the future. Really disappointed with their service and ironic with their email named “we listen” because clearly they don’t. Please be careful with ordering from this company.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
