I must express my disappointment, as the tone and content of your reply came across as dismissive and not customer-centric. It’s important to recognize that no customer delays an exchange or return without a valid reason. In such cases, a more empathetic and flexible approach would be appreciated.Situations like this can influence customers to consider brands that prioritize customer experience and offer more accommodating policies.Your response gave the impression that customer concerns are not being genuinely heard, which is unfortunate.I had expected a more understanding resolution and remain quite dissatisfied with the handling of this matter.
Claim your business profile now and gain access to all features and respond to customer reviews.
Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
