Used store in Westfield-SB, no support or staff on floor, items to try like trousers all pinned shut with security tags, had to go and get them unlocked 3 times, it wastes time, no signs for changing room. Then 35 plus minutes to queue to get to till as only one person serving on a bank holiday weekend. Was refused a receipt, said it was illegal not to then they gave me card receipt but no store receipt. This is all basic stuff… it can make the customer experience so much better and can be fixed overnight!!Positive - Store layout appealing, items great … just need people to help shop and no shopping barriers or long delays. There was a man standing at tolls watch us queues for 40 minutes, on phone doing nothing, but not serving either…. Wonder if they thought of offering any staff training!! Maybe an odd chair for elderly people would be nice too! UPDATE- Did get a reply to say they want to improve but nothing to say yes 2 or 3 things will change instantly, we can make the changing rooms more visible, we can make it easy to try clothes and not needing repeat visits to counter, we will fix our till and better train our staff to be vigilant and customer-first-focused….
Claim your business profile now and gain access to all features and respond to customer reviews.
Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.