Khaadi-Bradford We bought three items from the store. At the time of purchasing the items, we were provided with a paper receipt. When the items were tried on at home they were a little too big. We attempted to return the items at the same store. We were asked to provide an email receipt, something which we hadn’t been issued with. We presented the paper receipt along with a screenshot of the transaction from my banking app. We were told the paper receipt was not acceptable and the manager said she didn’t want to look at my phone.I also advised an email hadn’t been received from their store again, I offered to let them look at emails I had received on the date of purchase on my phone. The response from the manager was, that’s your phone I don’t need to look at it. The manager then produced a very grainy picture of us at the store, she claimed it showed her member of staff sending me an email, that member of staff was present in the store today and she vigorously nodded her head claiming she had not only sent it but double checked my email with me. On the day of the purchase the store was busy how she could remember is beyond me. The ‘proof’ they presented to confirm they had issued an email didn’t stand up to any scrutiny. We proved that we had purchased the items, yet without the email receipt they won’t offer a refund, an email receipt we never actually received. These are people with whom it is impossible to have a rational discussion, who concocted a story to claim they were in the right. Will never shop at this store again. Awful people.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
