So, I shopped with this company for the first time while in Birmingham, and the customer service was wonderful, sadly, the wonderful service I received was not representative of the online customer service. I called customer service as I had a question about the colour of an item. I provided the male rep the item number and he quickly said the item was sold out in all sizes, he said this despite the item being in my cart and showing was available for purchase. In fact seconds after the call ended, the item was still available and I was able to proceed to the checkout with the item. I called customer service four times, but despite the opening hours showing 24 hours, no one answered the calls. I ultimately submitted an email to complain, and received a number of lies and excuses. They claim that the stock changes daily, however, the item was available during the call to the rep, then they claimed that they were busy, and that was why no one answered my calls?? This company is horrible, and they have lost a customer.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
