Extremely Disappointing Experience with KhaadiI had an incredibly frustrating and disappointing experience with the brand Khaadi, and I feel compelled to share it. Initially, they sent me the incorrect item which additionally had visible marks caused by glue used to stick something to the suit. This was unacceptable right out of the box.When I reached out to their customer service, not only did they fail to exchange the damaged item with the correct one, but they also refused to issue a refund! Despite making multiple attempts to resolve the issue, they outright refused to acknowledge their responsibility, leaving me stuck with a defective, incorrect item that they did not return or offer a refund.It is completely their fault, yet they have made no effort to correct it. This lack of accountability and poor customer service is inexcusable.I have already contacted consumer protection authorities and reported their wrongdoing. I will never shop with Khaadi again and will advise others to avoid them as well. This has been a frustrating, time-consuming ordeal where I am at a loss through no fault of my own.Do better, Khaadi.
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Khaadi is Pakistan’s largest fashion retail brand, with a growing global footprint of over 50 stores across Pakistan, the UAE, the UK and the US. Recognised for its unique blend of fashion, lifestyle and cultural expression, Khaadi has redefined how women connect with style.
