I just used it today after receiving it 3days ago and the packaging was good instruction kit included and very straight forward however, when I started using it the microneedling head doesn't stay and keeps falling off. It's quite annoying to keep fixing it while doing the procedure. I hope you can send me a replacement that works properly. I ended up applying the serum without the microneedles. It's frustrating as I was excited to use this product. Tbf, I didn't get any bad reactions from the serum and I thought i'm satisfied with the serum but I think it's better if it comes with a proper microneedling head. Thanks
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