Terrible customer service. I clicked a link to try the roller serum with the expect tree s total to be around £26 I thought I’d give ot a go as I can’t afford Botox etc anymore due to the cost of living. Checkout comes and it’s all flashing images and deals etc. I am autistic and find certain things very overwhelming. I entered my details and checked out and then comes offer after offer that you have to refuse so I didn’t know if the order was placed. Next thing I know £89 has left my bank. Only slightly more and I could have had Botox. So panicked I looked at the cancellation policy which says it can be cancelled within the hour of placing it so I contacted customer services straight away the only way they have which is by email. I got a reply 12 hours later telling me it’s been processed and I can’t cancel. The returns policy is also that you don’t get your money back you get credit for the same company. Awful. Feel sad and stressed.
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