Not happy at all! Ordered off you guys a serum that stated it was £29 with a free face sculpt but when I received my confirmation email to say my order has been dispatched it stated on my invoice my order came to over £100 and on the order had extra items I did not even order and the free gift I am supposed to be receiving is not even on my order. I then checked my bank and the money had came out, which then left me short for the month! On top of that I am hen contacted LUX skin which stated do not bombard with emails they will contact you within 48 hours to which I still have not heard anything. I then also commented on a Facebook post you were advertising your products on and private messages on Instagram to which once again heard nothing. I have no been trying to track my order which is stating there is no order number under the order number i got on my emails!! I would like to know where my order is why you have taken more out than actually stated and also charged me for priority shipping which I did not ask for either!! Please advise asap
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