I have purchased other products from Lux skin and they’ve worked very well. However, the lux skin led mask I received had a faulty battery.The led mask never worked, I charged it and it wouldn’t turn on. I contacted the customer services and was asked for a video! I would have liked them to ask for a return or at least offer to send me another mask, yet it looks like they think it’s ok for a customer to purchase a faulty product and not have neither a replacement nor a refund.
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