The company addressed my earlier complaint, which I appreciated, but when I reached out via the provided email, I received no assistance. Now, I'm left with a flimsy product that clearly doesn't meet health standards. To make matters worse, I ordered an additional unit for my mother before the initial one even arrived, so I'm stuck with two subpar items. All I want is a refund and to cut ties with this company. My initial complaint seemed fair, but it's disappointing because the product had potential if not for the poor materials and lack of customer support. Very untrustworthy.
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