While they may showcase positive reviews on their own site, the feedback on other platforms tells a different story. The boots I received started leaking within two weeks, and there seems to be no proper warranty process. If it’s within 30 days, that should be reasonable, but for just 2 or 3 weeks, they should provide a return label immediately as is our right, allowing for a quick refund. It’s clear that the items sold are defective. I've reached out to their leadership and expressed that if I don't receive a resolution within two weeks, I will escalate the issue to my bank for a refund. They seem to be operating unethically and should be held accountable under consumer rights regulations.
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