Chatbots take the place of real people, and it's quite apparent. I believe there are better options available, based on my previous positive experiences elsewhere. I decided to leave after dealing with some issues regarding their support team. The main issue is their tendency to charge for another year when you wish to cancel. Their terms and conditions have loopholes that enable this. Unfortunately, there's not much you can do except block your credit card. When you're let down by their service for not fulfilling their promises, they inform you that your account doesn't qualify for a refund. This seems to be a common practice.
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