I am absolutely shocked at the level of support I’ve received from MSI over a monitor that developed a dead pixel almost immediately after purchase. This was an expensive monitor bought for my son, and despite owning countless cheaper screens over the past 25+ years, I’ve never once had a single pixel fault — until I tried MSI.Instead of standing behind their product, MSI hid behind an outdated and completely unreasonable “pixel policy” that effectively tells customers a faulty monitor is acceptable unless several pixels fail. A single stuck pixel near the centre of the screen apparently “meets their specifications”, even though it is clearly defective and distracting.What makes it worse is that MSI simply pushed responsibility back onto the retailer, who in turn refused to help. As a customer, you end up stuck in the middle while MSI avoids taking any meaningful responsibility for the quality of their own product.For a premium-priced brand, this level of customer care is totally unacceptable. I will not be buying MSI products again, and I strongly advise others to think twice before spending their money on a company that refuses to support its customers when something goes wrong.
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MSI is a recognised name in gaming and esports. We’ve dedicated countless hours and committed numerous resources to support the world’s most aspiring and best gamers and use their knowledge and expertise in our products in return. MSI integrated all gamer’s aspirational functions in its gaming rigs and pushing the performance beyond limits.
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