Initially refused to pay, I then escalated the claim to the financial ombudsman who decided in my favour. They were so difficult the claim ended up taking over a year to get resolved. Which meant I had to pay an additional 12 monthly payments to the leasing company for the car! Unfortunately it does not appear I can claim any compensation for this! Which seems very unfair as it was Opteven that was delaying the necessary repairs not me! I am very surprised that a company like the AA accept their customers are treated like this. I would never choose a warranty with the AA/ Opteven again
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Opteven is recognised as the leader in Warranty and Mechanical Breakdown services across Europe. We have been trusted by manufacturers, larger dealer groups and independent dealers for nearly forty years.
From a small French company, we have gradually developed into a successful international group.
We pride ourselves on our in-depth knowledge of the automotive industry combined with our commitment to quality, innovation, and customer service.
We provide mechanical and electrical breakdown warranty products for all types of vehicles, whether new or used, with various cover options in addition to ancillary products such as Asset Protection. In addition to cars, including electric, we support light commercial vehicles, motorcycles, and motorhomes.
At Opteven, we believe that each of our customers deserves to be treated with fairness and respect. We want every customer to have a great experience with us, but we know that we don't always get it right first time. If something has gone wrong, we would love the opportunity to try to put things right. Please contact us at: ukcomplaints@opteven.com with your policy and vehicle registration number.See more
