Review Time
The garage dealt with the claim and I didnt have to do a thing.
The warranty made what could have been a costly repair a breeze and the claim was dealt with in a very timely mannor. I was in and out in the same day.
Unfortunately the first fix didnt completely rectify the fault as there were multiple codes, the garage werent sure what the leading cause was. However, opteven paid for the return visit with no hesitation and again, my car was ready in the same day.
The garage dealt with the claim and I didnt have to do a thing.The warranty made what could have been a costly repair a breeze and the claim was dealt with in a very timely mannor. I was in and out in the same day. Unfortunately the first fix didnt completely rectify the fault as there were multiple codes, the garage werent sure what the leading cause was. However, opteven paid for the return visit with no hesitation and again, my car was ready in the same day.
Do not use or renew your warranty with this company. Awful to deal with and have no clue what they are talking about. Am not surprised not many garages want to deal with them. Clearly they use Google technicians. Avoid at all cost as no point in having the cover as you will be still left out of pocket.
Second time I have made a claim and they have dealt directly with my garage and paid up without any issues. Was always very wary of warranty companies as you hear all the time they do anything not to pay but opteven have been fantastic, I will be adding another year on if possible
Truly appalling. I was unfortunate enough to have 4 problems with a car I'd bought 12 months ago, and every single time Opteven found a little loophole to get out of covering the problem. Tedious, lengthy claims process which makes it extremely painful for the repairers. Dont waste your money using their warranty.
Five-star positive experience from Opteven. This is a great warranty company for protection when you buy a second-hand car. When I needed to make a claim, 3 so far, the process was smooth and straightforward. They were quick to process and allowed me to use my own trusted repairer. The 3 claims ( turbo electrics then timing change then turbo replacement ) amounted to over £2,400 which they paid most of directly to the repairer. Highly recommended!
Absolutely rubbish. Took my car to their listed garage who couldn't sort. I then had to chase to find another. They think they knew the issue but took 2 more weeks for Opteven to authorise the job. Let's see. Still not completed. Ps refuse to use dealers only cheap garages. To add, still not completed and having read all reviews. They only bother to respond to nice reviews not unfavourable ones!
Made a claim for water pump and head gasket failure. They stated they were only going to partially pay for the damage, they wont cover the head gasket as they don't cover consequentially damage caused to one part by the failure of another. This is not highlighted in their T&C's and they admitted this on the phone. This highlights the company fails its customers on several consumer duty regulations:Consumer understanding,Fair value,Consumer support.and simply looks to limit claim expenditure at the expense of good customer outcomes hoping that the customer will just roll over and accept their decision without knowing their rights. one of their company values is listed below, I think they should asses this as they clearly dont uphold it. At Opteven, customer service and customer satisfaction go hand in hand.Our customers lie at the core of our long-term goals and deserve to be treated with fairness and respect. Each customer is important, and we are all responsible at all times for their satisfaction.Our success is forged by upholding our commitments and through the daily image we project.It is vital that we listen to our customers’ needs, to make sure we are providing them with the best possible solutions
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Opteven is recognised as the leader in Warranty and Mechanical Breakdown services across Europe. We have been trusted by manufacturers, larger dealer groups and independent dealers for nearly forty years.
From a small French company, we have gradually developed into a successful international group.
We pride ourselves on our in-depth knowledge of the automotive industry combined with our commitment to quality, innovation, and customer service.
We provide mechanical and electrical breakdown warranty products for all types of vehicles, whether new or used, with various cover options in addition to ancillary products such as Asset Protection. In addition to cars, including electric, we support light commercial vehicles, motorcycles, and motorhomes.
At Opteven, we believe that each of our customers deserves to be treated with fairness and respect. We want every customer to have a great experience with us, but we know that we don't always get it right first time. If something has gone wrong, we would love the opportunity to try to put things right. Please contact us at: ukcomplaints@opteven.com with your policy and vehicle registration number.See more
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