Having previously experienced theft, I was initially doubtful about the claim process after reading some negative reviews regarding claims. I received my new phone on Tuesday, insured it online with the service on Wednesday, and by Thursday morning, it was stolen while I was out making deliveries. I contacted the service and provided all necessary details, including the crime reference number (which is crucial), and just five days later, on the following Tuesday, I received a brand new device. That’s what I call excellent service. Additionally, my first monthly payment on the plan hadn't even been processed yet. One very satisfied customer.
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