Review Time
It is stressful enough to have your phone stolen and having to deal with closing everything down ie;bank cards memberships etc, but nothing prepared me for the stress and amount of details and documents required to make a genuine claim, with the price of the policy and excess of £159.00.
I have spoke to at least 3 foreign customer services agents (strange for a company based in crewe), endless emails requesting new and same information very hard work jumping through hoops and stalling tactics they use, so now 2 weeks have passed by and still no end result, I have attempted calling Amazon where I purchased the policy in good faith, you only get the chatbot answers.
Absolutely if your insuring your phone better go somewhere else
Shockingly unhelpful customer "care"
My breakdown claim is currently in progress and has now become completely stuck due to Protect Your Bubble’s outdated and inflexible process.
I insured a desktop PC purchased from Amazon expecting reasonable support if something went wrong. When I contacted them to make a claim, I clearly explained from the start that I am self-employed and work as a courier across the country. I don’t have a fixed workplace and I’m not at home during weekdays.
I asked for a very simple solution — a prepaid shipping label or the option to drop my device at a courier depot. This is a standard service in 2026 and would allow me to proceed with my claim without losing a full day of work and income.
I spoke with multiple advisors who were unhelpful. On the third call I asked for a manager and was told the situation would be escalated.
After quickly providing everything they requested, including proof of purchase and a photo of the serial number, I was informed that home collection is the only option and that I must be available during the week — despite repeatedly explaining that I can only be home on weekends.
Because of this, my claim cannot move forward at all.
Not everyone can sit at home from 8am to 5pm waiting for a courier. Blocking a claim over such a simple logistics issue is unreasonable and shows zero flexibility or understanding of working customers.
Customer service only follows rigid procedures instead of finding practical solutions.
Very disappointing experience so far. I would not recommend this company unless you are able to stay home during weekdays
Having previously experienced theft, I was initially doubtful about the claim process after reading some negative reviews regarding claims. I received my new phone on Tuesday, insured it online with the service on Wednesday, and by Thursday morning, it was stolen while I was out making deliveries. I contacted the service and provided all necessary details, including the crime reference number (which is crucial), and just five days later, on the following Tuesday, I received a brand new device. That’s what I call excellent service. Additionally, my first monthly payment on the plan hadn't even been processed yet. One very satisfied customer.
After experiencing theft, I was hesitant about the claims process due to negative reviews. I received my new device on Tuesday, insured it online the next day, and had it stolen by Thursday morning. I contacted the support team, provided all necessary details including the crime reference number, and just five days later, I received a brand new device. This is what I call exceptional service. Plus, my first payment hadn’t even been processed yet. A very satisfied customer.
I recently acquired a mobile phone policy, and although the monthly fee is slightly higher than I wanted, it remains the best option for me. The lower excess compared to other providers was a deciding factor, as many quote cheaper monthly fees but have high excesses for claims. The sign-up process was quick, and the coverage is clear without confusing extras. For someone seeking peace of mind regarding accidental damage or loss, it serves its purpose well. It’s early to comment on the claims process, but I’m pleased with the value and ease of setup so far.
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