My breakdown claim is currently in progress and has now become completely stuck due to Protect Your Bubble’s outdated and inflexible process.
I insured a desktop PC purchased from Amazon expecting reasonable support if something went wrong. When I contacted them to make a claim, I clearly explained from the start that I am self-employed and work as a courier across the country. I don’t have a fixed workplace and I’m not at home during weekdays.
I asked for a very simple solution — a prepaid shipping label or the option to drop my device at a courier depot. This is a standard service in 2026 and would allow me to proceed with my claim without losing a full day of work and income.
I spoke with multiple advisors who were unhelpful. On the third call I asked for a manager and was told the situation would be escalated.
After quickly providing everything they requested, including proof of purchase and a photo of the serial number, I was informed that home collection is the only option and that I must be available during the week — despite repeatedly explaining that I can only be home on weekends.
Because of this, my claim cannot move forward at all.
Not everyone can sit at home from 8am to 5pm waiting for a courier. Blocking a claim over such a simple logistics issue is unreasonable and shows zero flexibility or understanding of working customers.
Customer service only follows rigid procedures instead of finding practical solutions.
Very disappointing experience so far. I would not recommend this company unless you are able to stay home during weekdays
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Insurance for everything in your bubble. Mobile phone, tablet, camera, bicycle, holiday and more!
