It is stressful enough to have your phone stolen and having to deal with closing everything down ie;bank cards memberships etc, but nothing prepared me for the stress and amount of details and documents required to make a genuine claim, with the price of the policy and excess of £159.00.
I have spoke to at least 3 foreign customer services agents (strange for a company based in crewe), endless emails requesting new and same information very hard work jumping through hoops and stalling tactics they use, so now 2 weeks have passed by and still no end result, I have attempted calling Amazon where I purchased the policy in good faith, you only get the chatbot answers.
Absolutely if your insuring your phone better go somewhere else
Shockingly unhelpful customer "care"
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