After purchasing a steam generator iron that worked well for a guest room, it stopped functioning after just 10 uses. The cartridge needs replacing, but the warranty claims it covers 100 uses. The customer service has been unhelpful, taking weeks to respond and not honoring the warranty! To add to this, I've just received the same email response I've been trying to reach for weeks, with little to no reply! Still no response and warranty not honored!
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Russell Hobbs is a British manufacturer of household appliances.
