Name: uk.russellhobbs.com
Telephone: 000000000
Rating: 3.9

Judy Priest Guest

Customer Services were quick to reply and to solve the problem I had with my product. They send a r

Customer Services were quick to reply and to solve the problem I had with my product. They send a replacement very quickly
This was not a one- off as I had a similar experience with them a few years back regarding a different product. The team were very helpful and made it easy to get in touch and to explain.

Date of experience: Feb 24, 2026

Ramesh Mahtani Guest

2 weeks ago

We have a hand blender which we have used for maybe just over a year, and we are very disappointed a

We have a hand blender which we have used for maybe just over a year, and we are very disappointed as just it stopped working all of a sudden. No rhyme or reason. We’ve had other ones in the past, Moulinex and Braun which have gone on for much longer. Very disappointed with this product.

Date of experience: Feb 19, 2026

Hannah C Guest

1 month ago

Called Russell Hobbs as bought a kettle which had broken and wasn’t sure if it was still under warra

Called Russell Hobbs as bought a kettle which had broken and wasn’t sure if it was still under warranty. Got through to Claudia who was very friendly and helpful. She explained the process, sent the relevant form for the warranty claim and had it approved all within 30 minutes. Fantastic customer service! Thank you

Date of experience: Jan 30, 2026

Pvbt Guest

2 months ago

Disappointing experience with the product

I reached out to the company last week regarding my new toaster, which only lights up on some elements, but they showed no interest. This morning, it began to spark and smoke, which is alarming. I cannot recommend this brand's products to anyone. My next step will be to contact trading standards, as this seems to be a very dangerous product.

Date of experience: Jan 05, 2026

Pixie Morris Guest

2 months ago

Concerns with a faulty item under extended warranty

I reported a malfunctioning item that was under a 2-year extended warranty. Thankfully, we had the receipt, as it was clear that the item posed a fire hazard due to overheating if not monitored. They requested photographs, which was reasonable, but I had to follow up for updates on their investigation. Eventually, they agreed to replace it. A voucher or local store pickup would have been more convenient, but I had to wait for the replacement during the holiday season, which was quite inconvenient. I'm still waiting!

Date of experience: Dec 29, 2025

FP5 Guest

2 months ago

Customer service was exceptionally helpful

The representatives I interacted with were incredibly supportive. They replaced my kettle with minimal hassle on my part. I can't find any faults in the service provided.

Date of experience: Dec 29, 2025

Newton R. Guest

2 months ago

Very satisfied with the assistance

I am very satisfied with the assistance! It was prompt, efficient, and comprehensive, and they acknowledged that the product is unusable and will be replaced. Thank you for your helpful support!

Date of experience: Dec 26, 2025

1MLGKingOnLy31 Guest

2 months ago

Outstanding service with a hassle-free warranty

Outstanding service with a hassle-free warranty that truly works. Thank you very much. We will continue to make purchases!

Date of experience: Dec 24, 2025

Nadia Fisher Guest

2 months ago

Prompt and clear response

Prompt and clear response with a fair and satisfactory resolution.

Date of experience: Dec 24, 2025

Patsy Walker Guest

2 months ago

Customer service team was very efficient

The support team was very efficient and helpful each time I contacted them, both regarding my faulty iron and the follow-up. I was treated with politeness and speed. I am very pleased with the outcome.