We have a problem with a leaking kettle that is still under warranty. Two days ago, I tried to submit a claim on the Russell Hobbs website by carefully filling in the form and providing all the requested information, including uploading four photographs of the leak and one photograph of the till receipt as proof of purchase. Having gone to all this trouble, when I clicked on the "Submit" button nothing appeared to happen. I left it a day in the hope that I would get an acknowledgement but recieved nothing so, the yesterday, I again tried to submit a claim form and again nothing appeared to happen. Today, in frustration, I opened a chat call and had to wait about 10 minutes to get a response. Once the Customer Services assistant responded, they were very helpful and the service I received was very good. Russell Hobbs have agreed to provide a replacement kettle, which I look forward receiving early in the New Year.
Claim your business profile now and gain access to all features and respond to customer reviews.
Russell Hobbs is a British manufacturer of household appliances.
