i recently contacted Russell Hobbs after the kettle i purchased in May 25 stopped working as it was within the 12 month warranty period - after multiple emails where they asked me to video the fault (bit difficult to do when it wasn't working at all) and photos they said they wouldn't replace it as it had some scale inside. i'm not an electrician but my husband is and i'm pretty sure a little bit of scale doesn't cause a kettle to just stop working. Shocking customer care and i wont ever buy one of their products ever again
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Russell Hobbs is a British manufacturer of household appliances.
