I reported a malfunctioning item that was under a 2-year extended warranty. Thankfully, we had the receipt, as it was clear that the item posed a fire hazard due to overheating if not monitored. They requested photographs, which was reasonable, but I had to follow up for updates on their investigation. Eventually, they agreed to replace it. A voucher or local store pickup would have been more convenient, but I had to wait for the replacement during the holiday season, which was quite inconvenient. I'm still waiting!
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Russell Hobbs is a British manufacturer of household appliances.
