I tried to book some MRI scans via this company. Initially, the service was very good. However, after I had paid, things went drastically wrong. I had selected Nottingham Road Clinic, Mansfield for the MRI scans, but never received them.
Despite a claimed speedy service, Scan.com relied entirely on e mail communication with the clinic, which apparently went unanswered. I communicated several times, each with increasing frustration, by phone and e mail with Scan.com, to no avail as they did not appear to have the gumption to phone the clinic to sort out the problem. In the end, I suspected a scam and threatened to involve the police. This produced an apologetic e mail, offering a refund or booking at a different clinic. In view of my experience, I opted for a refund, which was swiftly made - hence being fair with a two star, rather than zero rating.
I have no idea who was really to blame. If it was actually Nottingham Road Clinic, I would advise proceeding with caution in any dealings with them.
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