Review Time
We submitted our MRI imaging from last year to assess any changes. We opted to pay extra for a phone discussion regarding the MRI results. We clearly stated that the patient has autism and that the conversation should include the patient's carer. However, they chose to speak directly with the patient, which invalidated the call. Now, they are unwilling to honor our request for a direct conversation with the carer, despite having paid for this service. Their report indicated "no significant changes in the last MRI," which suggests there were changes. When we inquired about these insignificant changes, they demanded additional payment for clarification. Our primary goal in obtaining this MRI was to understand any changes from the previous one. They should have informed us that this information would not be provided before we proceeded with the MRI; otherwise, we wouldn't have opted for it, especially not paid extra for a brief virtual consultation with a patient who is not only in pain but also unable to comprehend the situation.
I scheduled a brain scan and paid at the time of booking. Shortly after, I was told of an additional charge for contrast imaging, which I promptly paid. My appointment was then canceled for scheduling reasons. After rebooking, I traveled an hour only to discover they do not perform MRIs with contrast. I couldn't reach anyone for clarification and left without the imaging, feeling frustrated about the money and time spent.
I scheduled a brain scan and paid at the time of booking. Soon after, I was informed that I needed to pay an extra amount for contrast imaging, which I did. I was given an appointment, but it was later canceled due to scheduling issues. After rebooking, I drove an hour only to find out they do not perform MRIs with contrast. Attempts to reach them for clarification were unsuccessful. I left without the imaging, feeling frustrated after wasting both money and time.
Booking my MRI scan through the service was straightforward, and I secured an appointment quickly at a competitive price. However, I opted for a post-scan consultation and paid an additional fee, only to receive a brief phone call that didn’t provide any more information than the email I received. This left me feeling disappointed, as the extra cost didn’t seem justified.
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