Having enjoyed a comfortable sleep on a premium mattress for over 20 years, my recent replacement has been quite frustrating. I was advised to choose the smallest mattress size due to my petite frame, and I opted for a medium firmness similar to my previous one. Unfortunately, it turned out to be painful, especially as a side sleeper, leading to discomfort after just a short time. After seeking advice from the shop, I was told that a deeper mattress might not be suitable for me, which only made things worse. Thankfully, I was allowed to upgrade to a deeper option, which seems to be better so far. However, I question who would find comfort on a mattress of this size at such a high price if I am struggling, and why I wasn’t advised on my side sleeping position. The entire process has been challenging, with long delivery times and trials resulting in months of uncomfortable sleep. The current mattress feels excessively firm, and it’s clear I’ll have to endure more discomfort while it breaks in. Additionally, I had to come up with a solution for sheets sliding off, which shouldn’t be necessary. If you're prepared for a lengthy and potentially uncomfortable journey to find a suitable mattress at this price point, you may want to reconsider. For such an investment, comfort should be guaranteed, and quick exchanges should be standard. Also, better advice from the shop and improved technology for the slippery surface are essential. It's surprising that with such high costs, the experience isn’t more enjoyable. In my experience, I felt somewhat misled by the shop regarding the mattress I tested versus the one I received. The delivery times are excessively long, and the cool touch surface doesn’t perform as promised, failing to keep the mattress and sheets in place. I was shocked to discover that I might need to purchase specific branded sheets instead of using my existing quality linens. At this luxury price point, the experience should be far more satisfactory.
Claim your business profile now and gain access to all features and respond to customer reviews.
At TEMPUR®, our aim is to create products that consistently provide deeply refreshing, restorative sleep. We hope that our owners sleep so well, that they not only look forward to going to bed each night, but that they tell their friends and family.
