Many years ago, we purchased a tempur cloud 22 mattress and were so delighted with it that, when we felt it was time to replace it, we naturally bought a new Tempur mattress. We chose the new Pro plus @ £2500. After 8 months we noticed some dipping on either side of the mattress where we both slept. By 10 months, this became very noticeable and so we contacted Tempur (via the retailer) to complain. They sent out an "independent " specialist who did various tests including putting a weighted cord across the mattress and a chart to measure the dip. They declared that the dip was 10mm, which is an acceptable degree of dipping for that mattress. It needed to become 20 mm before it was classed as defective.
Another couple of months have passed and we believe the mattress has dipped further. If this is the case then the mattress is not going to serve us for years.
The cloud 22 mattress came with a 15 year warranty but the Pto Plus has only 10 years which, in my opinion, shows that the build is not expected to last anywhere near as long as our other mattress. We plan to review the dip again in 3 months before raising the matter again.
If you are thinking of buying a Tempur mattress, I would think again as I feel it is far inferior to earlier mattresses and is not worth the money. I certainly will not consider buying ftom Tempur again.
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At TEMPUR®, our aim is to create products that consistently provide deeply refreshing, restorative sleep. We hope that our owners sleep so well, that they not only look forward to going to bed each night, but that they tell their friends and family.
