My order was lost between the Post Office & DPD.So technically no fault of Trapstar. However, to get a refund, I needed to contact Trapstar. Which I have done, several times via email as requested on their site. No live chat (it says there is) or phone number.No replies to my emails, nothing.Disgraceful nonexistent customer service.The amount of 1 Star reviews says it all.....
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