Ordered an expensive jacket early December for my nephews Christmas, it arrived pretty quickly but wasn’t suitable. I returned it immediately following all instructions via Royal Mail tracked at a cost of £13.25, it was delivered back to trapstar the day after. No response from Trapstar advising it had been received back. I’ve emailed multiple times with no response. No sign of my refund. I wish I’d read all the 1 star terrible reviews before ordering. Zero customer service, but happy to take your money. The only email I received was in error advising me of a staff sale!!
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