Made 2 orders on 11.12.25 3 t-shirts in each order, 1 order all size small, 2nd order all size medium for my son for Christmas.Kept the size small, sent the size mediums back via royal mail as advised and paid for the postage.They were delivered to Trapstar on 12.01.26, photo provided via royal mail tracking.As at 18.01.26 no response received so I sent an email advising I'm waiting for a refund for order TS1612967, no reply. Standard email reply received asking for name, order number, email, date order placed and post code. I replied the same day.No reply received so sent a follow-up email on 21.01 26, still waiting!!!...........Customer service is none existence can't contact by phone, the number just cuts off, chat is a waste of time.You are keeping my hard earned money unlawfully. My statutory Customer rights means I am entitled to a refund, the goods were returned in the correct manner the tshirt packets weren't even opened, and were returned in the same state they were delivered in.Avoid at all costs....
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