I ordered a coat from Trapstar on the 22nd September and had not received it by the 5th October - I contacted their customer service with all the information and received an automatic email back asking for information that I had already provided so I replied straight back confirming the information as requested. Then 2 days latter instead of answering my enquiry they have said that they are closing it down as I have not responded! I thought they were looking into the query but no. Very unprofessional and unhelpful customer service - last time I am ordering any clothes from this brand.
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