Really disappointed to read other recent reviews and realise they have all had similar experiences to myself......I am a West Londoner and have teenagers so have supported the brand for many years,I have placed several orders previously and had NO issues (Aside from long delivery times) but still received my items.This was the case until 2 months ago, I placed a large order on the 1st of July, I got part of the order after 3 weeks and to date I am still awaiting the remainder (Mystery box- Size M).I obviously didn't learn my lesson and because I had received part of my order and they sent me a 25% discount code I made the Grave mistake of placing another Bigger order, teenagers Birthday and Exam results gifts, this order was supposed to arrive the 31st July 2025, to date NOTHING!I have sent over 5 emails (NO RESPONSE),Tried to call, the telephone number doesn't work, and the online chat NEVER puts you through to a real person!This is absolutely disgusting, a teenagers Birthday ruined and with Results next week and still no response, I fear it will be another celebratory occasion ruined!I have always tried to support Local Brands and Black run/owned businesses but my recent experiences have left me disappointed and I've lost complete faith in the brand, I will NOT be ordering from them again and if I haven't heard from them by Friday 15th August, I'll be raising a dispute with my bank for a refund!Disgusting customer service 😒
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