I used to love trapstar & worked next door to the Birmingham store when they first opened. I always supported the business for years but I will never shop here again. I received an email to say 'UK orders will be shipped in 2-3 days, if not you will be refunded' I placed two orders & neither were shipping until 7 working days after. I emailed them & was completely ignored. I then received my items far too late for the Birthday presents I needed them for. Obviously I had to post them back now which I had to pay myself and to ship them back cost me £14 as the website states you must select tracked shipping. I not only had to pay £14 to ship them back I also had to pay £5.99 on each order to be shipped out. I had emailed customer service numerous times Disgusted with them as a company & really sad that they have fell this bad.
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